Prototype:IT

• Systems Administrator
• Sales Account Manager
• Project Manager
• Junior Engineer
• Customer Service Engineer

Prototype:IT is a full-service IT organization serving customers throughout North America and abroad. We offer certified technologists to provide custom technology solutions that are proven to meet business objectives. Our attention to detail and level of service separates us from other IT companies. Join prototype:IT and be part of a team that brings leading technology to the world.

We are currently seeking a highly skilled Systems Administrator with the drive and determination to help us support our client base. This position reports to our Chief Operations Officer. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.

Our Systems Administrators are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our professional services automation (PSA) solution along with other service specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

 Minimum Skills Required: 

• Minimum three years experience
• Microsoft Certified Professional status
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Experience with Dell, Checkpoint and Citrix technologies a plus
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation

This Position Entails:

• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be: 

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Initial compensation commensurate with relevant experience.

Travel/relocation as required.

Qualified candidates, please send cover letter, salary history and resume to:

Prototype IT, LLC
5870 Long Prairie Road
Flower Mound, TX 75028

or email to:

careers @ prototypeit.net

No Phone Calls, Please

We are currently seeking a highly skilled IT Sales Representative with the drive and determination to help us expand our client base. This position reports to our President. We are looking for an individual who is a closer and has a proven track record of generating sales, and is accustomed to earnings commensurate with their sales skills, experience and effort. If you have the experience and the fire, we'd like to talk to you.

Our Sales Representatives are responsible for establishing a new corporate client base through effective prospecting, as well as growing and developing opportunities with existing clients through exceptional relationship building. Candidates must be energetic and focused with an unstoppable motivation to sell and strong desire to succeed. Maintaining accounts requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include defining client needs through product knowledge and positioning, and involves working with our Sales Engineers in the architecting of solutions. Responsibilities include identifying, forecasting and attaining sales objectives by providing technology based solutions to accounts in North America.

Job duties include prospecting, qualifying and closing sales. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is a necessity. Other requirements include ongoing training and manufacturer certifications, developing and maintaining relationships with client and vendor contacts, and preparing and presenting detailed quotes and proposals.

 Minimum Skills Required: 

• Minimum five years direct selling experience
• Excellent knowledge of Microsoft software technologies and programs
• Strong interpersonal skills required to effectively communicate with clients and vendors
• Experience with HP, Cisco and Citrix offerings a plus
• Valid Texas Driver's License and Proof of Insurance
• Background check and drug screen required

This Position Entails:

• Building client relationships over the phone and in person
• The ability to sell our IT Products and Services
• Sales Lead Follow-up
• Assessing Client Needs
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be: 

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Initial compensation commensurate with relevant experience.

Travel/relocation as required.

Qualified candidates, please send cover letter, salary history and resume to:

Prototype IT, LLC
5870 Long Prairie Road
Flower Mound, TX 75028

or email to:

careers @ prototypeit.net

No Phone Calls, Please

We are currently seeking a highly skilled project manager with the drive and determination to help us support our client base. This position reports to our Vice President, Operations. We are looking for an individual who is a problem-solver and has a proven track record of managing resources, tasks and schedules to successfully deliver complex I.T. solutions to our customers within scope, timeline and budget. If you have the experience and the desire, we'd like to talk to you.
Our project managers are responsible for working with our sales engineers to develop project scopes, specify methods to be utilized and all tasks to be completed during project implementations, creating timelines and expected durations for each task's completion and estimating and allocating resources for each task's completion, as well as creating risk management plans, change control processes and communication and status reporting processes utilized during project implementation.
Candidates must be energetic and focused with a strong motivation to learn new technologies and management processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing, coordinating, directing and supervising personnel, vendors and other resources engaged on projects.
Job duties include utilizing our project planning, scheduling and management solutions to manage resources and collaborate and work with other staff, customer and vendor support resources to insure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting progress reports to management regularly.

 Minimum Skills Required: 

• Minimum three years project management experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required 
• Reliable transportation

This Position Entails:

• Heavy management of schedules and human resources to meet organizational goals for service excellence
• Planning, coordinating, directing and supervising ongoing projects to insure completion within scope, timeline and budget
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be: 

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Initial compensation commensurate with relevant experience.

Travel/relocation as required.

Qualified candidates, please send cover letter, salary history and resume to:

Prototype IT, LLC
5870 Long Prairie Road
Flower Mound, TX 75028

or email to:

careers @ prototypeit.net

No Phone Calls, Please

We are currently seeking a highly skilled junior engineer with the drive and determination to help us support our client base. This position reports to our Vice President, Operations. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our junior engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.  
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

 Minimum Skills Required: 

• Minimum three years experience
• Microsoft Certified Professional status
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Experience with Dell, Checkpoint and Citrix technologies a plus
• Valid driver's license and proof of insurance
• Background check and drug screen required 
• Reliable transportation

This Position Entails:

• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be: 

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Initial compensation commensurate with relevant experience.

Travel/relocation as required.

Qualified candidates, please send cover letter, salary history and resume to:

Prototype IT, LLC
5870 Long Prairie Road
Flower Mound, TX 75028

or email to:

careers @ prototypeit.net

No Phone Calls, Please

We are currently seeking a highly skilled customer service engineer with the drive and determination to help us support our client base. This position reports to our Vice President, Operations. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
 Our service desk engineers are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.  
Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

 Minimum Skills Required: 

• Minimum three years service desk experience
• Microsoft Certified Professional status
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Experience with Dell, Checkpoint and Citrix technologies a plus
• Valid driver's license and proof of insurance
• Background check and drug screen required 
• Reliable transportation

This Position Entails:

• Troubleshooting user problems over the phone and with remote control technologies
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be: 

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Initial compensation commensurate with relevant experience.

Travel/relocation as required.

Qualified candidates, please send cover letter, salary history and resume to:

Prototype IT, LLC
5870 Long Prairie Road
Flower Mound, TX 75028

or email to:

careers @ prototypeit.net

No Phone Calls, Please