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| Prototype:IT is always available to support your IT needs. We offer three way of contacting our staff for support: |
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 | | E-mail:
E-mail your request via this form
Please be certain to fill out the contact form completely. Once received, the support center will email you with your ticket number for online tracking.Emails received outside the hours of M-F, 7:30 AM - 6:00 PM CST will be responded to the next business day. |
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 | | Online:
Log a ticket at www.pt-ejacket.com
You will be required to login to open a ticket. If you do not currently have your personal login and password, please contact prototype:IT by email or phone. |
|
 | | Phone:
Call 214-270-0850 x2 for support
Our general business hour are M-F, 7:30 AM - 6:00 PM CST. However, we do have an after-hours support representative on duty 7 days a week for critical issues. If a message is left for any reason, the support representative will be paged.
Please obtain your ticket number from the support representative even if your issue is resolved. It will assist our support department in tracking trends and building our knowledge base to resolve future issues more quickly. |
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