pt:HelpDesk
Prototype:IT is always available to support your IT needs. We offer three ways of contacting our staff for support:
E-mail Us
E-mail your request to helpdesk@prototypeit.net
Please be certain to include a complete description of the issue you are experiencing. You will receive an automated email from our online tracking system with your pt:e-Jacket Ticket number. Please note: Emails received outside the hours of M-F, 7:30 AM - 6:00 PM CST will be responded to the next business day.
Submit a Support Ticket
Log a ticket at www.pt-ejacket.com
You will be required to login to open a ticket. If you do not currently have your personal login and password, please contact prototype:IT by email or phone.
Contact us by Phone
Call us at 214-270-0850 x2 for Support
Our general business hour are M-F, 7:30 AM - 6:00 PM CST. However, we do have an after-hours support representative on duty 7 days a week for critical issues. If a message is left for any reason, the support representative will be paged.
Please obtain your ticket number from the support representative even if your issue is resolved. It will assist our support department in tracking trends and building our knowledge base to resolve future issues more quickly.
